Privacy Policy

How Cleeton Sanitation Service collects, uses, shares, and protects personal information.

Last updated: July 10, 2026

Cleeton Sanitation Service, Co. (“Cleeton,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we process when you use our website, contact us, or receive trash and recycling services, and what choices you have.

We primarily serve customers in Christian County, Illinois (United States). If you are located in the European Economic Area (EEA), United Kingdom, or another region with similar privacy laws, additional rights described below may apply to you.

1. Who is responsible

Controller: Cleeton Sanitation Service, Co.
Location: Tovey, Illinois, USA
Phone: 217-237-2112
Fax: 217-237-2117
Email: beckie@cleetonsanitationservice.com
Hours: Monday–Friday, 8:00 a.m. to 4:00 p.m.

For privacy questions or requests, contact us using the details above.

2. Information we collect

2.1 Service and account information

When you become a customer or manage service, we may process:

Name and service / billing address
Phone number and email address
Account number and payment history
Service preferences, pickup notes, and temporary holds
Payment-related details needed to bill and collect (handled with our payment providers)

2.2 Website and contact information

When you use this website or contact us by phone or email, we may process:

Information you provide when you call or email us (such as name, phone, email, and the content of your inquiry)
Technical data such as IP address, browser type, device type, pages viewed, and approximate location (from hosting logs)
Optional analytics data (only if you accept analytics cookies — see section 5)

2.3 Information we do not intentionally collect

We do not intentionally collect special categories of data (such as health, biometric, or political data) through this website. Please do not include sensitive personal data in emails or messages to us.

3. Why we use information (purposes & legal bases)

We use personal information to:

Provide and manage services — scheduling pickups, billing, customer support (contract / legitimate interests)
Process payments and prevent fraud (contract / legitimate interests / legal obligations)
Respond to inquiries by phone or email (legitimate interests / consent where required)
Comply with law (legal obligation)
Improve our website with optional analytics (consent, where required)

Where GDPR or similar laws apply and we rely on consent, you may withdraw consent at any time without affecting prior lawful processing.

4. Sharing of information

We do not sell or rent your personal information.

We may share limited information with:

Payment processors — for example, online bill pay via MyOnlineBill / related payment providers, only as needed to process payments
Hosting and infrastructure providers — our website host and optional Web Analytics provider, only as needed to operate and improve the site
Professional advisors or service providers under confidentiality obligations, when needed to operate the business
Authorities when required by law, subpoena, or valid legal process

External links (Facebook, payment portal, archived recycle list PDF) lead to third-party sites with their own privacy practices. We are not responsible for those sites.

5. Cookies, local storage & analytics

This website uses:

Essential storage — for example, remembering your analytics consent choice in local storage (cleeton_cookie_consent). This is necessary to honor your preference.
Optional Web Analytics — loaded only if you click “Accept analytics.” It helps us understand aggregate traffic and page usage. If you reject analytics, the analytics script is not loaded.

You can change your mind by clearing site data for this domain in your browser (which clears the consent choice) and revisiting the site, then accepting or rejecting again.

We do not load Google Fonts, Font Awesome, or other third-party font/CSS CDNs from this site. Styles are served from our own local files.

6. International transfers

Our website is hosted on infrastructure that may process data on servers in the United States and other countries. If you access the site from outside the U.S., your information may be transferred to the U.S. where privacy laws may differ. Where required, we rely on appropriate safeguards offered by our providers and/or your consent.

7. Retention

Customer/account records — retained as long as needed for service, billing, tax, and legal requirements
Website logs — typically retained for a limited operational period by our host
Consent preference — stored in your browser until you clear it
Optional analytics — retained according to our analytics provider’s retention settings

8. Security

We take reasonable administrative and technical measures to protect personal information. No method of transmission or storage is 100% secure. Please use strong unique passwords on payment portals and contact us if you suspect unauthorized account activity.

9. Your rights

Depending on your location, you may have rights to:

Access the personal data we hold about you
Correct inaccurate data
Request deletion (where applicable)
Restrict or object to certain processing
Data portability (where applicable)
Withdraw consent for optional analytics
Lodge a complaint with a supervisory authority (for EEA/UK users, your local data protection authority)

To exercise rights, contact beckie@cleetonsanitationservice.com or call 217-237-2112. We may need to verify your identity before fulfilling a request.

U.S. state privacy laws: If a U.S. state privacy law applies to you (for example California’s CCPA/CPRA), you may have rights to know, delete, and correct personal information, and to opt out of “sale” or “sharing” for cross-context behavioral advertising. We do not sell personal information. To submit a request, contact us as above.

10. Children

Our services and website are directed to adults and households/businesses arranging trash service. We do not knowingly collect personal information from children under 16 through this website.

11. How to contact us

There is no web contact form on this site. Please reach us by phone at 217-237-2112 or email beckie@cleetonsanitationservice.com during office hours (Monday–Friday, 8:00 a.m. to 4:00 p.m.).

12. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the website after updates means you should review the revised policy.