Mon–Fri · 8:00 a.m. – 4:00 p.m.

Payments and Billing

Simple, flexible month-to-month service—with clear due dates and easy payment books.

Billing made easy

We bill month-to-month. Prefer to pay for multiple months at once? Tear out and return the slips for the months you’re paying for.

Payments are due on the 1st of each month (for example, January’s payment is due by January 1st).

If we don’t receive payment by the 1st, we’ll send a friendly email reminder and a $2.00 late fee will be added. Service will be paused until payment is made.

If service is suspended, a $2.50 reactivation fee applies.

New customers starting after the 1st—your first payment will be prorated.

Payment book

This book covers 12 months of service, with payment slips from January to December.

Here’s how it works:

  • Start with the month you began service and use each slip through December.
  • At year end, flip back to the front and continue with remaining slips in January.
  • Your monthly payment amount and account number are on the front of the book.
  • When you’ve used all slips, we’ll send a new book—no need to request one.

Thanks for choosing us—we’re glad to have you on board!

Service notes

A few important details so pickups stay smooth for everyone.

Please, no yard waste

We’re not able to take yard waste, so please don’t place it in your trash can.

Heading out of town?

Away for 30 days or more? We can temporarily suspend service. Call before you leave and again when you return.

It’s an easy way to save while you’re away!

Curbside recycling

Single-stream recycling: paper, plastic, metal, and cardboard—no sorting needed.

View recycle list (PDF)

Ready to pay online?

Use the secure Pay My Bill portal anytime—or call the office with questions.